Privacy Policy
Effective Date: October 21, 2026
At Fabia Design Co., we value your trust and respect your privacy. We are committed to handling personal information responsibly and being transparent about how information is collected, used, and shared.
This Privacy Policy explains our information practices and the choices available to you when interacting with our business.
1. About Us & Scope of This Policy
This Privacy Policy applies to Fabia Design Co. LLC, a Tennessee limited liability company based in Chattanooga, Tennessee, United States.
It covers personal information collected through our website, contact forms, customer inquiries, furniture orders, custom furniture services, professional Trade Program, marketing communications, and related business interactions.
Our products and services are primarily intended for customers and design professionals in the United States.
This Policy does not govern independently operated third-party websites or services, which may have their own privacy practices.
2. Information We Collect
The information we collect depends on how you interact with us. We may collect the following categories of information:
Personal & Contact Information
Your name, email address, telephone number, billing or shipping address, and other contact information you voluntarily provide.
Customer Inquiries & Communications
Information submitted through contact forms, emails, telephone conversations, or other communications, including questions, preferences, and correspondence relating to our products or services.
Custom Furniture & Design Information
Project details, dimensions, material preferences, drawings, photographs, reference images, floor plans, design specifications, and other information relevant to a furniture or interior design project.
Business & Trade Information
For professional Trade Program applications, we may collect business names, professional contact information, websites, business credentials, resale certificates, and other information reasonably necessary to evaluate eligibility and administer trade accounts.
Order & Transaction Information
When purchasing products or services, customers may provide billing and delivery information, order details, payment-related information, and other information necessary to process and fulfill purchases.
Payments may be handled through third-party payment processors operating under their own security and privacy practices. We may receive transaction details and payment confirmations from these providers.
Website & Technical Information
When you visit our Website, certain information may be collected automatically, including IP addresses, browser and device information, operating systems, referring websites, pages visited, approximate geographic location derived from technical information, and interactions with our Website.
Marketing Preferences
If you subscribe to our newsletter or receive promotional communications, we may maintain your contact details, subscription preferences, and records of marketing communications.
We do not ask customers to submit sensitive personal information, such as Social Security numbers or complete payment card details, through ordinary website contact forms or email.
3. How We Collect Information
We collect information through several sources:
Directly from you, when you submit forms, request quotations, communicate with us, apply for Trade Program access, or purchase our products.
Automatically, through our Website, hosting services, cookies, analytics tools, and related technologies.
From service providers and business partners, when necessary to process payments, coordinate orders, manage customer relationships, or provide requested services.
From professional referrals or publicly available business information, where relevant to a legitimate business inquiry or professional relationship.
4. How We Use Your Information
We use personal information for legitimate business purposes, including:
Providing Products & Services
Responding to inquiries, preparing quotations, processing orders, coordinating custom furniture projects, communicating with manufacturing partners, and arranging shipping and delivery.
Customer Communication
Responding to questions, providing project updates, arranging appointments, and supporting ongoing customer relationships.
Trade Program Administration
Reviewing professional applications, verifying eligibility, managing trade accounts, and providing applicable professional services and pricing.
Website Operations
Operating, maintaining, securing, troubleshooting, and improving our Website and its functionality.
Marketing & Business Communications
Sharing information about collections, products, services, showroom events, and other business updates, subject to applicable marketing laws and your communication preferences.
Business Administration & Legal Compliance
Maintaining business records, processing transactions, preventing fraud, protecting our legal rights, and complying with applicable legal, accounting, tax, or regulatory obligations.
We may also use information in aggregated or de-identified form for business analysis and service improvements, where permitted by applicable law.
5. When We Share Information
We may disclose personal information to selected third parties where reasonably necessary for our business operations or to provide requested products and services.
These may include:
Website & Technology Providers
Companies providing website hosting, technical infrastructure, email services, customer management, website analytics, and related support, including Squarespace.
Manufacturing & Design Partners
Selected furniture manufacturers, artisans, and design partners who may require relevant project information, specifications, or contact details to evaluate or fulfill custom furniture requests and orders.
Shipping & Logistics Providers
Freight forwarders, customs brokers, shipping carriers, and delivery partners involved in transporting and delivering products.
Payment & Financial Service Providers
Payment processors, financial institutions, and accounting service providers involved in processing transactions or maintaining business records.
Professional Advisors
Attorneys, accountants, insurance providers, and other professional advisors supporting our business.
Marketing & Analytics Providers
Service providers supporting promotional communications, website analytics, or advertising activities, to the extent such services are used.
Legal & Regulatory Authorities
Where disclosure is required by law, valid legal process, or necessary to protect legal rights, investigate suspected fraud, or respond to security incidents.
Business Transactions
Information may be disclosed in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable law.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
Certain third-party website integrations may collect information directly through cookies or similar technologies. Additional information is provided in the following section.
6. Cookies, Analytics & Online Tracking
Our Website is hosted by Squarespace and uses or may use cookies and similar technologies to support website operations and understand visitor activity.
These technologies may include:
Essential Technologies
Necessary for core website functions, security, and reliable operation.
Analytics & Performance Technologies
Used, where enabled, to understand website traffic, identify popular content, and evaluate website performance.
Functional Technologies
Used to support certain features or remember visitor preferences.
Advertising Technologies
If advertising or remarketing tools are enabled, third-party providers may collect information about website interactions to measure campaigns or support advertising activities.
Some third-party providers may collect information directly from browsers or devices, including through technologies that recognize activity across different websites.
You can manage or restrict certain cookies through your browser settings and, where available, our Website's cookie preference controls.
Disabling certain cookies may affect the operation of some website features.
Where applicable law requires consent or specific choices for non-essential technologies, we will provide the required controls.
Do Not Track & Privacy Preference Signals
Browser-based “Do Not Track” signals are distinct from certain legally recognized privacy opt-out signals.
The Website's response to browser Do Not Track signals depends on its technical configuration. Where applicable law requires recognition of supported opt-out preference signals, we will comply with those requirements.
Information about available cookie and privacy controls may be updated as our Website features and applicable legal requirements change.
7. Email Marketing & Communications
If you subscribe to our newsletter or otherwise sign up for promotional communications, we may contact you about our products, collections, events, and services.
You can unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us directly.
We process unsubscribe requests in accordance with applicable law.
Even after opting out of marketing, you may continue receiving necessary communications concerning inquiries, transactions, purchases, deliveries, or ongoing projects.
Providing contact information for a customer inquiry does not automatically enroll you in unrelated promotional communications.
We may retain limited information necessary to honor unsubscribe preferences and maintain appropriate records.
8. International Data Transfers
Fabia Design Co. is based in the United States and works with selected international manufacturing and service partners.
When necessary to process inquiries, coordinate custom furniture projects, or fulfill orders, relevant personal information may be shared with partners located outside the United States.
Such information may be processed in countries with privacy and data protection laws that differ from those in your place of residence.
We seek to limit these disclosures to information reasonably necessary for the relevant business purpose and handle personal information in accordance with applicable legal requirements.
9. Data Retention
We retain personal information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal, accounting, tax, and business requirements.
Retention periods may vary depending on the type of information, the nature of the customer relationship, and any applicable contractual or legal obligations.
For example:
Customer inquiries may be retained while a request or potential project remains active and for a reasonable period afterward.
Order records and transaction information may be retained for accounting, tax, warranty, and legal purposes.
Custom furniture documentation may be retained to support order fulfillment, subsequent customer service, or potential disputes.
Marketing information may be maintained until you unsubscribe or until it is no longer needed, subject to necessary suppression records.
Information may also be retained where reasonably necessary to establish, exercise, or defend legal claims.
When information is no longer required, we take reasonable steps to delete, anonymize, or otherwise dispose of it, as appropriate and subject to applicable law.
10. Information Security
We take reasonable steps intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Our security practices may include appropriate access controls, operational safeguards, and the use of established third-party technology and payment service providers.
However, no method of electronic communication, website operation, or data storage is completely secure. We cannot guarantee that personal information will always remain free from unauthorized access or security incidents.
If a data security incident occurs, we will evaluate and respond to it in accordance with applicable legal requirements, including any required notifications.
11. Your Privacy Choices & Requests
You may contact us to inquire about the personal information we maintain about you or to request updates, corrections, or deletion.
We will review such requests in accordance with applicable law and our legitimate recordkeeping requirements.
Depending on your place of residence and whether a particular privacy law applies to our business, you may have additional rights, including the ability to:
Access certain personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Receive a copy of certain information in a portable format.
Opt out of qualifying sales, sharing, or targeted advertising activities.
Exercise other privacy rights provided by applicable law.
These rights are not absolute and may be subject to legal exceptions.
We may request reasonable information to verify your identity or authority before fulfilling certain requests.
Where applicable law permits authorized agents to submit requests, we may require appropriate verification of their authorization.
If applicable law provides an appeal process or additional request procedures, we will make those available as required.
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.
To submit a privacy-related request, please contact us by E-Mail.
12. U.S. State Privacy Disclosures
Certain U.S. states have enacted consumer privacy laws that apply to businesses meeting specified legal requirements.
The applicability of these laws depends on factors such as business activities, revenue, the volume of personal information processed, and the nature of data disclosures.
If a state privacy law applies to Fabia Design Co. and your personal information, we will provide the notices, rights, and opt-out mechanisms required by that law.
Under certain state laws, disclosures involving cross-context behavioral advertising or other defined activities may constitute a regulated “sale” or “sharing” of personal information even where no monetary payment is received.
If our activities are subject to such requirements, we will provide applicable disclosures and legally required consumer choices.
You may contact us by E-Mail with questions about state-specific privacy rights.
13. Children's Privacy
Our Website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that personal information has been collected from a child under 13, we will take appropriate steps to address the situation in accordance with applicable law.
If you believe a child has provided us with personal information, please contact us at fabia@fabia-design.com.
14. Third-Party Websites & Services
Our Website may include links to third-party websites, social media platforms, or independently operated services.
Those third parties may have privacy practices that differ from ours.
This Privacy Policy does not govern information collected independently by third-party websites or services outside our control.
We encourage visitors to review the privacy policies of external services before submitting personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, information practices, or applicable legal requirements.
Updates will be published on this page with a revised effective date.
Where applicable law requires additional notice or consent for material changes, we will comply with those requirements.
We encourage visitors to review this Policy periodically.
16. Contact Information
If you have questions, concerns, or privacy-related requests, please contact us:
Fabia Design Co. LLC
Email: fabia@fabia-design.com
Mailing Address: 521 Cherokee Blvd., Chattanooga, Tennessee, United States
We will review privacy-related communications and respond as required by applicable law.